Refund Policy

Kriti Digital Solutions, a digital marketing company based in Agra, India, strives to deliver high-quality digital marketing services to our clients. We understand that circumstances may arise where a refund is requested. This policy outlines refund terms and conditions for our digital marketing services.

**1. Scope of Services: ** Refund Policy applies to all digital marketing services offered by Kriti Digital Solutions, including but not limited to:* Search Engine Optimization (SEO)* Social Media Marketing (SMM)* Pay-Per-Click (PPC) Advertising* Website Design and Development* Content Marketing* Email Marketing

**2. Eligibility for Refunds: ** Refunds may be considered under the following circumstances:* **Service Not Rendered:** If Kriti Digital Solutions fails to deliver the agreed-upon services as outlined in the service contract or proposal.* **Significant Deviation from Agreed Scope:** If the delivered services significantly deviate from the agreed-upon scope of work and cannot be rectified.* **Contract Termination:** In cases where a contract is terminated before its completion, a partial refund may be considered based on the percentage of services rendered, minus any incurred expenses.* **As required by the applicable laws of India.

****3. Non-Refundable Items/The following items and services are generally non-refundable:* **Completed Services:** Once a service has been completed and delivered, it is generally non-refundable.* **Third-Party Expenses:** Expenses incurred for third-party services, such as advertising spend (e.g., Google Ads, Facebook Ads), domain registration, or software licenses, are non-refundable.* **Client-Provided Materials:** Work based on client-provided materials that are subsequently deemed unsuitable or unusable.* **Changes in Business Circumstances:** Refunds will not be granted due to changes in the client's business circumstances or market conditions.* **Dissatisfaction based on subjective opinions regarding design or marketing results.** Marketing results are not guaranteed.* **Any service that is not specifically listed as refundable.

****4. Refund Request Process: ** To request a refund, please follow these steps:* Submit a written refund request via email to [insert customer support email address] within [insert number] days of the service delivery or termination of the contract.* Clearly state the reason for the refund request and provide supporting documentation.* Kriti Digital Solutions will review the request and may request additional information.* We will notify you of the refund decision within 7 business days.

**5. Refund Approval and Processing:*** If the refund request is approved, the amount will be calculated based on the services rendered and any incurred expenses.* Refunds will be processed using the original payment method within 7 business days.* The time it takes for the refund to appear in your account may vary depending on your payment provider.* Kriti Digital Solutions reserves the right to refuse a refund if the request is deemed fraudulent, abusive, or in violation of the contract terms.

**6. Dispute Resolution:*** If you are dissatisfied with the refund decision, you may contact us to discuss your concerns further.* We will make reasonable efforts to resolve any disputes amicably.

**7. Changes to this Refund Policy:*** Kriti Digital Solutions reserves the right to modify this Refund Policy at any time.* Any changes will be posted on our website (kritidigital.com).

**8. Contact Information: ** For any questions regarding this Refund Policy, please contact us at:* Email: info@kritidigital.com* Address: F-934, Kamla Nagar, Agra * Phone: 9258472447

**Important Notes:*** This Refund Policy is governed by the laws of India.* This policy does not affect your statutory rights.* All contracts and proposals will supersede this general refund policy.By engaging Kriti Digital Solutions for our digital marketing services, you acknowledge that you have read, understood, and agreed to this Refund Policy.